Hire Terms & Conditions

Meanings

“Hirer” means any person, company, corporation or agency or it’s representative who hires the product/s

“Product/s” means the items hired by the owner to the Hirer

“Owner” Best Day Ever PTY LTD as trustee for the Benham Family Trust T/A Yallingup Event Hire  ABN 86 268 025 75

Payment Conditions: 

Bookings require a 30% non refundable deposit to secure products/services. Balance to be paid 30 days prior to the event. Full payment is required if the booking is made within 30 days of the event.

Products can be added anytime prior to delivery day subject to availability. Products may be changed at the same value or higher after the balance payment has been made. If there is a price difference, it is to be paid prior to the event. A minimum product order value applies for all events (this does not include delivery, styling or set up fees).

Prices are for a one day hire only.

Website product prices do not include delivery, the hirer is also required to advise of any difficult access to sites or stairs as an extra charge may apply.

All products require delivery therefore a delivery fee will be applicable.

Cancellations:

Will forfeit deposit and cancelations within 30 days of the event date will forfeit full amount.

Bond Security: 

A  $200 bond applies for products booked in the following categories, Candles & Lanterns, Cutlery, Crockery & Glassware, Gift Table & Cool Stuff, Lawn Games, Signage, Table Decorations & Linen, plus the product: Parasols Sun Umbrella Pack. This will be added to the balance invoice and is refundable providing no breakages, losses, damage or professional cleaning is required to products while in the hirers possession. 

Please note: Many of our products can be damaged by water/moisture/reticulation/condensation etc.  As the hirer, it is your responsibility to ensure the products are not exposed to these elements.

Ownership:

The products supplied are for hire, they always remain the property of the Owner.

The products are not insured, the hirer is responsible for any loss, damage or breakage.

Loss or Damage to Products:

All products or components (including packaging) damaged, broken or lost while on hire while be charged to the hirer for the full present day value. Damage also includes stains from clothing, food, paper items, wine, oil , candle wax, any burn type, paint, pens, water damage, fake tans or any other method not mentioned. 

If a product/s is damaged or missing whilst in possession of a third party ie venue, private property or any not mentioned, it is the hirers responsibility to cover costs for replacement or repair.

All products are to be returned in acceptable cleanliness condition. An extra cleaning charge will apply should any products require extra or professional cleaning.

Products are not permitted to be moved from the delivery location by the hirer, should you wish to use the same products at a different location on the same day or day after please notify us and we will supply a price for relocation.

Hirers Obligations:

The hirer is required to notify Yallingup Event Hire if they are hiring or supplying similar products from an alternative supplier or venue prior to confirming booking.

The hirer accepts responsibility for the product/s from the time of delivery until pick up by the owner.

The hirer must notify the owner of any breakages or missing items with in 5 hours of receiving the items.

The hirer must use the product/s in a correct, safe and prudent manner and only for the purpose and capacity for which it is designed for.

The hirer indemnifies and keeps indemnified the Owner from all actions, claims and demands of every description whatsoever arising either directly or indirectly from the use, maintenance, transport and/or operation of the goods, property damage to underground cables, pipes or service repairs.

The hirer hereby unconditionally accepts these terms and acknowledges that its acceptance is a condition precedent to taking possession of the product/s from the owner.

Refund Policy : Cancellations will forfeit full deposit. Cancellations within 30 days of the event will forfeit full payment. Yallingup Event Hire will provide a refund if a product/service is faulty but only limited to that particular product. It is the hirers obligation to advise us immediately that the item is faulty.

Privacy Policy 

Yallingup Event Hire is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.yallingupeventhire.com.au, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•    For the primary purpose for which it was obtained

•    For a secondary purpose that is directly related to the primary purpose

•    With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•    Third parties where you consent to the use or disclosure; and

•    Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Yallingup Event Hire will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us: